Rochester Gas and Electric (RG&E) is your electric and natural gas utility provider for the Rochester region, serving customers across a nine-county area centered on Monroe County. Every home in the Rochester area gets electricity and gas delivered through RG&E's infrastructure, regardless of which energy supplier you choose.
When moving, you need to call RG&E at least 10–11 days before your move-in date to set up service. If the previous tenant's service was disconnected, RG&E will need to send a technician to turn it back on — and that can take up to 5 business days depending on availability. If service is still active, you may be able to start your account over the phone with just a meter reading.
You'll need to provide: your full name, Social Security number, service address, move-in date, and a phone number. A security deposit may be required for new customers.
After setting up your RG&E account, you can optionally choose an alternate Energy Service Company (ESCO) for the supply portion of your bill. RG&E handles delivery either way.
Customer Service: 1-800-743-2110 (Mon–Fri 7am–7pm) | Website: rge.com/moving
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